Stabilizing a High-Traffic E-commerce Platform Under Attack
Outcome
Site restored from complete downtime to stable operation within 24 hours, with ongoing security hardening.
Context
An established online retailer running a legacy e-commerce platform experienced recurring downtime during peak traffic periods. The site went completely offline during what appeared to be a sustained bot attack exhausting server resources.
Problem
The hosting infrastructure had no CDN or bot mitigation layer. Malicious traffic was exhausting application process slots, taking the entire storefront offline. The team had no incident response process and the hosting provider could only confirm the server itself was not overloaded — the application layer was the bottleneck.
What we built
Emergency CDN deployment with bot mitigation, attack-mode protections, and WAF rules. Followed by ongoing platform hardening including vulnerability monitoring, payment gateway integration review, and dependency auditing.
Our approach
Immediate triage within hours of the incident — DNS migration to a CDN proxy, bot fight mode activation, and SSL configuration verification. After stabilization, a structured security review covered the full application stack including plugin vulnerabilities, payment integrations, and server configuration.
Outcome
Site restored to stable operation within 24 hours. Bot traffic effectively mitigated with no further downtime incidents. The engagement expanded into ongoing platform management covering security patching, payment gateway integrations, and proactive monitoring.
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